Compliments and Concerns
Here to Listen
Compliments and Concerns
At 3Finance, we always work hard to build strong and lasting relationships with our valued customers. By listening to your feedback, not only can we address any immediate concerns you may have, we will also continually improve our products and services.
Compliments
Our representatives are always delighted to know that they have succeeded in making your experience a pleasant and successful one. If one of our representatives has provided you with exceptional service in any way, please let us know using the details below, so that we can further encourage them via the feedback process.
Concerns
If, for any reason, you do not feel that you have received the highest standard of care from us, we likewise encourage you to share this with us. We have developed a process that we believe makes it easy for you to tell us of your concerns and for them to be addressed quickly and fairly.
You can contact us by whichever of the following means best suits you:
Attention: Complaints Handling Officer
Email: cho@3finance.com.au
Mail: PO Box 470 Swansea NSW 2281
If you choose to contact us by mail or email, please be sure to provide as much detail as possible about your concerns.
Want More
Need an Update
If you have raised concerns with us, you can contact us at any time to ask for an update on its status. Contact us through any of the methods listed above and please be sure to refer to your earlier communication so that we can respond effectively.
Resolution
We will try to deal with your concerns on the spot. However, if this is not possible, we will write to you to formally acknowledge your concern within 5 business days. We will ensure we treat you fairly and will work to resolve the issue as soon as possible.
In the rare event we need to investigate further, after 30 days we will write to explain why and to let you know when we expect to have completed our investigation. When we have completed our investigation, we will write to let you know the outcome and the reasons for our decision.
Taking It Further
We hope that you will be satisfied with how we deal with your concerns however, if your concerns remain unresolved, or you have not heard from us within 30 days, then you can have your case heard be an independent party, the Australian Financial Complaints Authority.
You can contact AFCA at:
Australian Financial Complaints Authority
GPO Box 3
Melbourne VIC 3001
www.afca.org.au
With 45+ Lenders on our panel, our lending specialists are spoilt for choice when it comes to finding you the best solution.
Joel, Glen and the team were an absolute pleasure to deal with. They made the stressful process of buying our first house seem so easy and stress free. Couldn’t recommend them highly enough!
Steve A
It was a pleasure dealing with Joel and the crew at 3Finance. I won’t use anyone else when tending to my financial needs! Easy going, helpful and hardworking describes them perfectly!
Nic R
We were very happy with the service Joel and 3Finance provided. Everything went through smoothly and easily. We were able to go through and sign documents from home. They were very flexible, and we are looking forward to continuing to work with them for all our finance needs.
Mel R
Contact Us
We take a holistic approach when assessing your financial situation to ensure we understand your situation, explain all of your options, provide you with the best possible advice for your circumstances, and work with you to implement and execute the plan.
hello@3finance.com.au
1300 787 054
1300 787 056
Shop 10, 2 Belmont Street Swansea NSW 2281
AIIS Finance Pty Ltd t/as 3Finance - ACL 395976 | Compliments & Concerns.